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Privacy Policy

Clean Commercial Group (we, us or our) for the purpose of this privacy policy includes Clean Commercial Group Pty Ltd is a business consultant agency providing a range of commercial cleaning lead marketing services.

By accessing the Clean Commercial Group website at cleancommercialgroup.co, including all related pages (“Site”), you are accepting the practices outlined in this Policy.

You may give us information about you by completing or partially completing the registration callback pricing forms on our website or by corresponding with us and our clients by phone, e-mail or otherwise. This includes information you provide when you register to use our website, subscribe to our service, search for a specific service. We capture information at all stages of completing the forms. If you do not wish for this to happen please do not start completing the form.

With regards to each of your visits to our website, the information you give us may include, without limitation, your name, address, e-mail address, phone number, company name and information to verify your identity.

IF YOU ARE AN INDIVIDUAL LOCATED IN THE EEA OR THE U.K.: If you are located in the European Economic Area (“EEA”) or the United Kingdom (“U.K.”), this entire Privacy Policy applies to you. Scroll down to the bottom of this page to see more.

What Personal Information Is Collected?

Clean Commercial Group collects personal information from current clients, prospect customers and, to an extent, anonymous visitors to our Site. Our primary goal in collecting information is to provide you with a friendly, customized, and efficient experience.

Clean Commercial Group collects identifying information when you download content and when you visit the Site (including, without limitation, any cleancommercialgroup.co web pages or landing pages). The main types of personal information we collect relate to the contact details and organisational roles of our clients and other business contacts. Typically, this information includes names, addresses, telephone numbers, e-mail addresses and job titles.

When you initially express interest obtaining additional information about us, we may also ask for additional types personal information, such as title, department name, fax number, or additional company information, such as annual revenues or marketing spend. We may also request demographic information and unique identifiers in order to provide you with a more personalized experience.

Cookies and Automatic Information

Clean Commercial Group receives and stores certain types of information whenever you interact with us via our website using cookies. We automatically receives and records certain “traffic data” on our server logs including your IP address, Marketo cookie information, the page you requested, and your communications and interactions with other site registrants. We use this traffic data to help diagnose problems with the server and analyze trends.

We automatically collect usage information, such as the numbers and frequency of visitors to our Site. We may use this information to provide research, advice and information, including, without limitation, for benchmarking purposes.

Many companies offer programs that help you to visit web sites anonymously. While Clean Commercial Group will not be able to provide you with a personalized experience if we cannot recognize you, we want you to be aware that these programs are available.

E-mail Communications

We may receive a confirmation when you open an e-mail from Clean Commercial Group if your computer supports this type of program, in order to help us make e-mails more interesting and helpful. We may also send out emails with information regarding Clean Commercial Group. Customers can opt out of being contacted by us by sending an email to leads@cleancommercialgroup.co

What Will The Information Be Used For?

  • To provide our services.
  • To respond to an individual’s request.
  • To maintain contact with clients and prospect customers.
  • To keep clients and other contacts informed of the services we offer and industry developments that may be of interest to them, and to notify them of service offerings, seminars and other events we are holding.
  • To invite individuals to partake in surveys or research studies.
  • For general management and reporting purposes, such as invoicing and account management.
  • All other purposes related to our business.

If we collect or use personal information in ways other than as stated in this policy, we will ensure we do so pursuant to the requirements of the Privacy Act.

Disclosure of Personal Information

We may disclose your Personal Data in the following ways:

Related Party Disclosures– We may share your personal information with any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.

Business partners, subject to your affirmative consent, who may wish to use your data for marketing purposes.

Analytics and search engine providers that assist us in the improvement and optimisation of our website.

We may disclose your personal information to third parties for the following reasons:

If We are under a duty to disclose or share your Personal Data in order to comply with any legal obligation, or in order to enforce or apply our Terms & Conditions and other agreements (including those entered into with our business partner whose brand is applied to the website from which you accessed this Policy).

For the purposes of fraud protection and credit risk reduction. Our website may, from time to time, contain links to and from the website of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any Personal Data to these websites.

Security

We take all reasonable steps (including the employment of appropriate security systems and procedures) to ensure all data held by us is safe and secure. Such security measures include physical protection and electronic encryption to prevent any unauthorized access.

Quality

We take all reasonable steps to ensure that any personal information that we collect and use is accurate, complete and up-to-date.

Retention and Destruction

We will retain information collected indefinitely. Upon your request and where we determine, acting reasonably, that personal information held in respect of an individual is no longer needed for our functions or the services we provide, we will permanently destroy or de-identify that information.

Amendments to the policy

We may from time to time review and amend this Privacy Policy or other website content without notice. Please check our website regularly for an up-to-date version of our Privacy Policy and content.

Additional Information for Users in the EEA and the U.K.

If you are in the EEA or the U.K., please read this section for more information.
Staying In Control of Your Information: Your Rights

If you are in the EEA or the U.K., you have certain rights in relation to your personal data:

  • The right to be informed – our obligation to inform you that we process your personal data (and that’s what we’re doing in this Privacy Policy);
  • The right of access – your right to request a copy of the personal data we hold about you (also known as a ‘data subject access request’);
  • The right to rectification – your right to request that we correct personal data about you if it is incomplete or inaccurate (though we generally recommend first making any changes in your account settings);
  • The right to erasure (also known as the ‘right to be forgotten’) – under certain circumstances, you may ask us to delete the personal data we have about you (unless it remains necessary for us to continue processing your personal data for a legitimate business need or to comply with a legal obligation as permitted under the GDPR, in which case we will inform you). 
  • The right to restrict processing – your right, under certain circumstances, to ask us to suspend our processing of your personal data;
  • The right to data portability – your right to ask us for a copy of your personal data in a common format (for example, a .csv file);
  • The right to object – your right to object to us processing your personal data (for example, if you object to us processing your data for direct marketing); Rights in relation to automated decision-making and profiling – our obligation to be transparent about any profiling we do, or any automated decision-making; and
  • The right to lodge a complaint at any time to the supervisory authority for data protection issues in your country of residence – however, we ask that you please contact us first so that we can first address your concerns.

These rights are subject to certain rules around when you can exercise them.

If you are located in the EEA or the U.K. and wish to exercise any of the rights set out above, you may contact us at accounts@cleancommercialgroup.co. If you are in the EEA, you may contact our representative in the EU, as explained below.

You will not have to pay a fee to access your personal data (or to exercise any of the other rights) unless your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request under those circumstances.

We may need to request specific information from you to help us confirm your identity. This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. If we cannot reasonably verify your identity, we will not be able to comply with your request(s).

We will respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated as required by law.

Social Media and Joint Controllership for Individuals in the EEA

Sometimes, Clean Commercial Group acts as a ‘joint controller’ with certain third parties, namely certain social media sites, such as LinkedIn. When we and a partner act as joint controllers, you (as a data subject) may exercise your rights against us and/or the third party. For a list of joint controller relationships, please contact us at accounts@cleancommercialgroup.co

Facebook

In order to market our Platform and stay in touch with users, we maintain a Facebook page and use Facebook Pixel (“Facebook Products”). With respect to our use of these Facebook Products, we are jointly responsible with Facebook Ireland for the processing activities (“Joint Processing”):

Facebook Ireland Ltd.,
4 Grand Canal Square, Grand Canal Harbor
Dublin 2, Ireland

Information about the personal data that is collected from you by Facebook, as well as how and why it is processed by Facebook, can be found at https://www.facebook.com/about/privacy. Clean Commercial Group and Facebook have entered into entered into an agreement in order to determine the respective responsibilities for compliance with our obligations in connection with the Joint Processing within the meaning of the GDPR. This joint controller agreement, which sets out the reciprocal obligations, is available here.

Please note that Facebook Ireland is responsible for enabling data subjects’ rights under Articles 15-20 of the GDPR with regard to the personal data stored by Facebook Ireland in connection with the Joint Processing, as further described in Facebook’s privacy policy. To exercise your rights, please go to your Facebook settings or contact Facebook as set forth in its privacy policy.

It cannot be excluded that some processing by Facebook Ireland Ltd. will also take place in the United States by Facebook Inc.

LinkedIn

With respect to our use of the “Page Insights”, we are joint controllers of your personal data with LinkedIn. You may find the joint controller addendum at https://legal.linkedin.com/pages-joint-controller-addendum.

Further information

Any enquiries in relation to this Privacy Policy should be directed to Accounts@cleancommercialgroup.co